We offer delivery to most addresses in Australia, with no minimum order required.
Shipping charges will be calculated in your shopping cart once a product is added. These charges are calculated based on your shipping location. For Products that we are unable to show pricing for, please select the 'Quick Quote' Button, and we will quote you on the product you love, with delivery to your door.
Please contact us at [email protected] or call 1300 702 201 for delivery charges to remote regions in Australia before you make your order.
Please e-mail [email protected] or call 1300 702 201 to check the status of your order, including the progress of your delivery.
If there is damage to your item as a result of negligence by the shipping company, you should immediately notify us by calling 1300 702 201 or emailing us at [email protected]. At the same time, please follow the steps below:
Full refunds are only offered if the product is found to be faulty.
No refunds will be given if you have simply changed your mind. For full details, please refer to our Payment & Refund Policy.
For all of our freight arrangements, we have a list of due diligence requirements that freight companies must adhere to to keep our deliveries successful.
At Online Flooring Store, we use local operators as much as possible. We know these operators on a first-name basis, and can contact them much easier when needed.
If the customer chooses to and the supplier allows it, you can pick up the product directly from the supplier or freight depot. Doing this can save you money on freight costs as well as picking up at a time that's most suitable for yourself, but there's a few things you also need to keep in mind.
You may need a ute or trailer to transport your product back, you'll need to unload all the products yourself and you also need to keep in mind that internal transfer fees still apply if you pick it up from a freight depot.
From start to finish, we communicate with you about the progress of your freight and if there are any delays. We know our operators on a first-name basis and we will forward any information directly from them to you.
We have practices in place to specifically avoid delay issues, which is why we work with local operators and have an extensive list of requirements for our freight to deliver well successfully.
In general, if a delay occurs, it may be due to the following reasons:(Last Updated: February 5, 2024)
Haven't found the answer you're looking for? Contact one of our friendly customer service representatives today. Alternatively, use the live chat feature found at the bottom of this page.